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88% resolved. 22% stayed loyal. What went wrong?

That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.

Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.

Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.

If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.

📊 Market Snapshot

Indian markets opened with a sharp relief rally today after Monday’s steep selloff.

  • BSE SENSEX surged about 380 points to 77,945 at the opening bell.

  • NIFTY 50 climbed to around 24,136 in early trade.

This comes after a brutal Monday session when:

  • Nifty closed 1.74% lower near 24,000

  • Sensex dropped nearly 1,400 points to around 77,500

The primary trigger behind today’s rebound was a shift in global sentiment. Former U.S. President Donald Trump suggested that tensions involving Israel and Iran could ease, sparking relief across global energy and equity markets.

Oil markets reacted immediately. Brent Crude, which briefly surged near $120 per barrel, dropped more than 10% overnight, returning toward the $88–$90 range.

Sectors to watch

Monday’s crash hit banking stocks the hardest:

  • State Bank of India fell over 5%

  • Axis Bank, ICICI Bank, and HDFC Bank declined 3–4%

Other notable declines included:

  • Maruti Suzuki down 4.6%

  • Larsen & Toubro lower by 2.8%

These sectors will likely be the key indicators of whether today’s rally sustains.

🧭 Three Things Investors Are Tracking

1. Crude oil and Middle East tensions

Energy prices remain the biggest driver of global sentiment.
Airline stocks reacted quickly to the drop in crude prices, with InterGlobe Aviation rising as oil cooled.

India, being one of the world’s largest oil importers, is extremely sensitive to crude price swings.

2. FII vs DII tug-of-war

On March 9:

  • Foreign Institutional Investors sold about ₹6,345 crore worth of equities.

  • Domestic Institutional Investors bought around ₹9,013 crore.

This indicates that domestic institutions are currently cushioning the market. Investors are watching whether foreign investors return if oil prices stabilize.

3. India’s February inflation print

India will release its February inflation data later this week.

January’s inflation came in at 2.75%, above expectations of 2.4%.
A higher-than-expected number could revive concerns about future interest rate policy.

🚀 Startup Watch

Three developments shaping the startup ecosystem this week.

Pronto raises $25M

Bengaluru-based home services startup Pronto raised $25 million in Series B funding led by Epiq Capital.

The company now handles nearly 18,000 daily bookings across multiple cities and has reached a valuation of $100 million.

India doubles down on deep-tech

The government updated its startup framework, extending the period deep-tech companies qualify as startups to 20 years.

The revenue limit for startup benefits has also been raised to ₹3 billion, up from ₹1 billion, providing more room for high-growth technology ventures.

Startup IPO pipeline remains strong

Following a record-breaking 2025 for startup listings, momentum remains strong in 2026.

  • 21 startups have already filed DRHPs

  • 25 additional startups are preparing IPO plans

India’s startup ecosystem continues progressing toward public market maturity.

🧠 One Thought

Markets punish panic and reward patience — but only when investors understand why markets move.

Today’s relief rally after Monday’s ₹7.5 lakh crore market selloff is a classic reminder:
the sharpest recoveries often follow the deepest fear.

Investors who understood the drivers of the selloff were the ones positioned to act when panic peaked.

Thanks for reading All You Need Markets.

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All You Need Markets

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